Last month we announced via email that starting January 1, all new and renewing production subscription licenses will need to use REV11 licensing. (The announcement is also on our website and in our Oct. 1 Synergy-e-News.) We’ve gotten a few questions about this, so I wanted to provide some additional information. This info is also in the FAQ on our website, and we’ll continue to add to that site as new questions come in. This information applies to customers with Synergy/DE 9.5.3b – 10.3.3 on supported Windows and Unix platforms. [Note that the minimum version was updated from 9.3.1 to 9.5.3b on 1/27/2021.]
What’s the requirement?
After January 1, 2021, when you renew any 9.5.3b–10.3.3 subscription licenses on currently-supported Windows or Unix systems, those licenses must be on REV11 licensing. You will need to update them to REV11 licensing before their renewal dates. Also, new 9.5.3b–10.3.3 licenses will be issued with REV11 licensing on these platforms.
This requirement does not apply to licenses lower than 9.5.3b, to licenses on OpenVMS or retired Windows/Unix systems, or to traditional (non-subscription) licenses. See our platforms page for information about supported platforms. If your platform is on the Retired Platforms list (meaning current Synergy/DE versions are not supported on it), REV11 licensing is not available on it. If you’re not sure if a license is subscription, you can run the lmu utility to see if the license has an expiration date. (After each product, it specifies the date the product was licensed and if subscription, the date the subscription expires.) Although REV11 licensing will not be required for traditional (non-subscription) licenses, we do recommend it for those licenses. One benefit there is that when you add users, your keys will be automatically updated.
Why is Synergex requiring this?
REV11 licensing has been out since October 2019. It has been required for DevPartner (development) licenses, and many customers have also updated their production licenses to it. It’s important that we get the rest of the production licenses updated this coming year as it will make managing licenses much easier for you and for Synergex.
What else should I know?
Should I be using the Licenses site in the Synergex Resource Center to manage my licenses?
Yes! Make sure you are fully utilizing the features on this site. There you can take care of many of your license tasks, including generating keys and generating REV11 install codes. Doing these tasks yourself instead of contacting Synergex Customer Service is better for you since the site is available whenever you need it, and it’ll free up our Customer Service team to assist customers with tasks that they can’t do themselves.
If you don’t yet have a Resource Center account, go to the Resource Center and click Create Account in the top right corner. Your company should have at least one Site Admin who can access your licenses and also control access to your Resource Center privileges. If you need to add any Site Admins, contact Customer Service.
How should I prepare for the 2021 REV11 licensing requirement?
Thank you for your efforts to update your licenses. Please let me or your account executive know if you would like any assistance in preparing for your updates.