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Synergy/DE REV11 Licensing

REV11 licensing is a revision to Synergy/DE’s licensing system. You’ll no longer need to obtain and install Synergy product keys. Instead, Synergy/DE’s License Manager running on your system will automatically download product keys via the Synergy License Web Service and install them on your machine.

REV11 licensing is included with Synergy/DE 11, and it is also supported on Synergy/DE 9.3 – 10.3 via the REV11 licensing upgrade package. Starting November 1, 2019, all Synergy/DE DevPartner (developer) license renewals will require REV11 licensing. If you’re not on Synergy/DE 11, before renewing your DevPartner licenses, download and install the REV11 licensing upgrade package on the license server used by your development systems.

Learn more about REV11 licensing below. And contact your Synergy/DE account executive if you have any questions.

What is REV11 licensing?

  • REV11 licensing is a new revision to Synergy/DE’s licensing system that uses a web service to automatically download and install Synergy product keys.
  • REV11 licensing is included in Synergy/DE version 11. It is also available separately via a licensing upgrade package, which is supported on Synergy/DE 9.3 – 10.3.
  • REV11 licensing makes managing Synergy product keys much easier. After installing REV11 licensing on a system, you will no longer have to manually update product keys, keep track of Synergy key files (.skf files), or contact Customer Service to generate keys.

What are the system requirements?

Operating System

  • We recommend that your system meet the minimum operating system requirements for the current version of Synergy/DE. But we recognize that this may not be possible with the licensing upgrade package, which is intended to be run on older versions of Synergy that may not be supported on the latest operating systems. For requirement details, see the Supported Platforms pages on the Synergex website. Contact Synergy/DE Developer Support if you have questions about whether the licensing upgrade package will be compatible with your configuration.

Internet connection

  • Internet access is required to sync with the Synergy License Web Service and download product keys. The Synergy License Web Service is a standard RESTful web service running on the standard HTTPS port, 443. You can test whether your license server can access the Synergy License Web Service by running the lmcheck utility. If your firewall does not allow outbound access on port 443, you will need to create an outbound rule for that port to either the DNS address (licensing.synergex.com) or the IP address (104.70.28.133) used by the Synergy License Web Service. (Although it is possible that this IP address will change in the future, we will make every effort to keep it the same and will notify customers prior to changing it. Using the DNS address is preferable, as it will not change.)
  • Short, temporary internet outages will not cause a problem. They will be logged, and polling will resume when the connection is restored. If the connection remains out for a longer period of time, you will be notified.

How does REV11 licensing work?

Installing REV11 licensing

  • When you upgrade an existing Synergy/DE installation to Synergy/DE 11, or you install the REV11 licensing upgrade package on an existing Synergy/DE installation, License Manager sends your licensee name and current registration string to the Synergy License Web Service, where the information is used to locate the license for your system. Then, product keys are generated, sent back to your machine, and automatically installed. The license data is similar to what used to be stored in a Synergy key file. (There is no longer an actual file.)
  • When you order Synergy/DE 11 for a new system, Synergex Customer Service will send you an install code to apply on your system (using lmu or the Synergy Configuration Program). License Manager then sends that install code, your licensee name, and the new REV11 registration string to the Synergy License Web Service, where the information is used to locate (and update) the license for your system. Then, product keys are generated and delivered as specified above for upgrades.

Polling

  • REV11 License Manager on your system regularly polls the Synergy License Web Service to check for new license data. When new data (e.g., new keys) is found, License Manager automatically downloads it and updates the product keys on your system.
  • In general, systems poll every seven days. When a license is close to expiring, polling increases to daily and then hourly, so that the new keys can be picked up as soon as they are available. On a new system that is within 14-day grace, polling occurs hourly.
  • You can force a system to sync (i.e., check for new keys) with the Synergy License Web Service at any time using the Synergy Configuration Program or from the command line with lmu.

Annual subscription renewals

  • After Synergex Customer Service processes your renewal, the next poll will update the product keys on your system.

Adding users or products

  • When you add users or products to an existing license, the next poll will update the product keys on your system. If you don’t want to wait for the next poll, you can manually sync with the Synergy License Web Service using the Synergy Configuration Program or lmu.

Version upgrades

  • When you upgrade to a new major Synergy/DE version (e.g., from 10 to 11), a new feature called “fuzzy matching” enables you to immediately run the newer software without having to install new product keys. Fuzzy matching allows a license request for a specific product code and version to be satisfied by that product code with a different version. Meanwhile, your License Manager will send notification of the upgrade to the Synergy License Web Service, which will inform Customer Service to process the upgrade. Once the version upgrade is processed, the next poll will update the product keys on your system.
  • Fuzzy matching also means you no longer need to maintain product keys for multiple Synergy/DE versions on your license server. You can install keys for the highest version, and fuzzy matching will enable key requests from all versions to be satisfied by them.

Is REV11 licensing secure?

  • Yes. REV11 licensing uses standard HTTPS for encrypting web traffic. All data transmitted to and from the Synergy License Web Service is secure.

Will REV11 licensing affect my application’s performance?

  • No, REV11 licensing will add negligible network traffic to your system and won’t affect performance. Only a small amount of data is transmitted from your license server to the Synergy License Web Service and, in normal circumstances, polling takes place only once a week. Your system’s license data will continue to reside on your local license server, and your applications will continue to access that license server when they are running.

Does REV11 licensing work with both subscription and traditional licenses?

  • Yes, you can use REV11 licensing with both types of licenses. For subscription licenses, it will download new keys after you complete your annual renewal with Synergex Customer Service. For both types of licenses, it will download new keys if you add users or products.

How do I get REV11 licensing?

  • REV11 licensing is included with Synergy/DE 11. You can also get REV11 licensing for Synergy/DE 9.3 – 10.3 by downloading and installing the REV11 licensing upgrade package.

Need extra help?

The REV11 Licensing Quick Start guide can offers you a step by step guide for many potential scenarios you might encounter.

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