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Developer Support

Who You Gonna Call?

Developer Support provides access to technical professionals and online resources to help you resolve problems or answer questions encountered while using Synergy/DE products. We’ve got loads of valuable advice to help ensure your success. Get in touch today and let us know how we can assist you.

Open a Support Case

Submit an issue directly to our expert Developer Support team by opening a support case.

Call Us

For urgent inquiries, you can reach us
7 a.m. to 5 p.m. PST,
Monday through Friday.

800.366.3472 (Toll-free US and Canada)
+1.916.635.7300 (All Others)

Email Us

Our team is ready to help
6 a.m. to 5 p.m. PST,
Monday through Friday.

support@synergex.com

Not sure if you’re a supported customer?

We offer several options to get you the support you need. A Synergy DevPartner subscription includes year-round access to Support. We also offer support agreements and hourly support. Your account executive is here to help.

Find a plan that works for you

Additional resources

Synergy/DE Documentation
Your comprehensive guide to the Synergy DBL language and development tools.
Answers
Post questions, answer questions, add your comments to the conversation.
KnowledgeBase
A technical library of answers to previously-asked support questions.

“We had a customer that was experiencing data corruption during wheat harvest. Trucks were lined up down the road eager to get back to the field. I had never used xfServer before and I didn’t have time to read the manual. Synergex had me up and going in no time. I don’t know where we would be without Synergex standing behind us! Absolutely saved the day!”

Gayle Lewis

AgTrax

“I did not expect a hotfix generated so quickly. The rapid response was impressive. Also, the support rep dedicated the time immediately to prove that the issue was a bug. I am impressed with his tenacity on this.”

Jack Engle

WorkWise, LLC

“Excellent support. Call picked up immediately, no wait. Fastest Support I have ever received. There is no better support than Synergy/DE Developer Support!”

Kim Rhodes

Zobrio

“I have worked with many software vendors’ support systems and it is my opinion that Synergex support ranks among the best.”

Brant MacPherson

OpenLink Agribusiness Solutions Group

“Not only did [the support rep] answer my question; she showed me an easier way of doing some other things as well!”

Bobbie Jarvi

Radley Corporation

“Your support is to be commended. I deal with many technical support help desks, and your desk’s accessibility and performance is among the best, if not the best.”

Anthony J. Grandazza

PAKco, Inc.

“This is the way I have always thought service should be.”

Tom Scaff

Jack Henry & Associates, Inc.

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