RCC Resort Management Solution

Your first resort for timeshare management

 

From its early beginnings as one of the first resort management applications available to today’s state-of-the-art solution, RCC leverages years of industry experience and customizations while incorporating the latest technologies available today.


Serving the Resort Industry for Over 40 Years

Synergex has unique, long-standing ties to the timeshare industry. In 1980, Dennis Togerson and Duane Dobbs recognized the need for software to serve the growing timeshare sector and founded Resort Computer Corporation (RCC). They turned to the Synergy DBL programming language to get the job done. By the time they sold RCC in 1995, over 500 resorts worldwide ran on RCC software. Synergex acquired the package in 2012, bringing on additional talent to support the expanding customer base. Many large RCC end users now run highly customized versions of the software. Four decades of development and expansion have enhanced the original RCC software to encompass all aspects of resort management and ownership.

RCC Support 

Available Mon – Fri, 7:00am - 5:00pm PT

+1.559.717.8722

support@rcc-rms.com

For urgent issues outside standard support hours, call the number above and leave your name, phone number, and issue, and we’ll return your call as soon as possible.

To contact your account manager, email sales@rcc-rms.com or call Support during standard support hours and ask to speak with your account manager.

We Can Help

Synergex serves many customers in the timeshare vertical through our Application Support team and Professional Services Group (PSG), providing everything from Tier 1 technical support to architectural guidance. Here are some of the things we can do for you:

Tier 1-3 support

Custom programming

Staff augmentation

Managed services

System architecture

Third-party integrations

UI/UX refresh

B.I. dashboards

Cloud migration

Contact us today to consult with our team of experts.

Profiles in Doers

William Hawkins

Bill Hawkins

After working as a Synergy/DE developer in the UK upon graduation from university, Bill joined Synergex in 1996. Bill served several roles within the company before becoming the chief architect for the newly purchased RCC software in 2012. He migrated the application from Unix to Windows, standardized versions across customers, and enhanced the UI. Bill now serves as a solutions architect in PSG, assisting customers in the timeshare vertical.
Kelly Bigler

Kelly Bigler

Kelly started her career in sales at Hyatt Vacation Club in 1999, later progressing through roles as HVC’s contract office manager, IT support specialist, and support manager. She then spent 10 years providing outstanding service to Synergex’s resort management clients as a contractor before joining us in 2021 as a consulting project manager. Promoted quickly to consulting manager, she is now Director of Consulting, bringing a wealth of experience and unique insight.
randy-tallent

Randy Tallent

After starting his career at the original RCC software house, Resort Computer Corporation, Randy worked at several timeshare companies (most recently Hyatt Residence Club) as a software architect. With over 30 years of experience, Randy has made his mark with strong data analytics and business intelligence skills. He’s also implemented a web front end on an instance of RCC with internal and external facing sites.
Alicia Vierra

Alicia Vierra

Alicia joined Synergex more than 10 years ago when Synergex acquired the RCC application. Alicia assists RCC customers as a member of our Application Support department, in addition to serving as a business analyst on custom projects in our timeshare vertical. Her exceptional knowledge of RCC and practical, hands-on experience consistently provides value on customer engagements.
Dylan Wallace

Dylan Wallace

Upon completing university, Dylan joined Synergex in 2018 in our Application Support department to work with RCC customers. Since then, Dylan has honed his programming skills and uses his industry knowledge to work on custom projects in our timeshare vertical.

Doers in Action

A few years ago, RCC used Harmony Core to create a RESTful web service and provide customer Legacy Vacation Resorts (LVR) with a new web portal. Learn how RCC modernized their solution to provide an online check-in process for LVR, so guests could have a safer experience and minimize interaction with front desk agents.

Learn More

Watch industry expert Kelsey Hightower create a basic computing “wrapper” for RCC using Kubernetes, an open-source system for deploying, scaling, and managing containerized applications, to allow it to run on any infrastructure.

Alex Smith
Chief of Staff, Legacy Vacation Resorts

“At the end of the [RCC] project, we have an attractive, fully functional self-check-in website tailored to the specific needs of our resorts. Our guests have responded positively and are appreciative that they have this option. Leveraging Harmony Core to expose our data and logic within the RCC application has opened up possibilities for us that I didn’t think were possible in a custom, legacy software application.”