Privacy
Last Updated: June 2, 2026
Your privacy is extremely important to us, and we want you to feel comfortable using our site. Synergex International Corporation (“Synergex”) is committed to creating products and services that are built on a solid foundation of trust. That is why we hope you will familiarize yourself with our comprehensive privacy policy. Synergex has created this privacy statement to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for these websites and their subdomains: synergex.com, synergex.my.salesforce.com, and synergex.my.salesforce-sites.com. In this policy, “we”, “us” and “our” refer to Synergex.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors that we collect, process and use through our websites; in other words, where we determine the purposes and means of the processing of that personal data. This policy does not apply to information that we collect through other channels, such as information that we collect offline, from other websites or from emails you send us. For purposes of this policy, personal data means any information relating to an identified or identifiable, natural person.
Information We Collect
We collect information, including personal data, to provide our services and manage our relationship with you. For us to best provide our services to you (and to make it feasible for us to do so), it is essential that we collect and use personal data as described in this policy. Where the purpose of data collection is not to maintain our relationship with you, we have a legitimate interest in collecting the information.
Synergex is not in the business of selling data and therefore will never transfer your data out of our control for monetary gain. To use all features on our websites, however, it may be necessary to transfer your data to a third party for processing. In these instances, we will ask for your consent before doing so.
Information You Give Us
We may collect information that can identify you when you, other users, or your employer provides it to us when using our websites or in some other manner.
Most of the information Synergex has and will ever have about you will have been gotten via these means. We do not buy information about individuals from third parties.
Information We Collect Automatically
In the interest of privacy and transparency, we automatically collect only what is necessary to maintain the health of our systems, and to understand the usage of our products. The following are the ways in which we may automatically collect information when you visit our websites:
- Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us resolve system issues if they arise. Server logs can only be accessed by individuals responsible for the health of each system, and they are automatically purged every six months, at maximum.
- If you are a user of our Resource Center (https://resources.synergex.com), we collect information on who has downloaded which of our products. This information includes both the product and product version and is tied to your login. We use this data internally to better support you and your employer. We may also use this information to notify you if we discover a significant issue in a product you previously downloaded.
- We use cookies for authentication and security. You can control the use of these essential cookies at the individual browser level, but if you choose to disable them, our websites may not be able to provide you with the service(s) you’re looking for. For more information on cookies, how we use them, the third parties we work with who use them, and how you can control them, please see the section entitled “Cookies” below. We will ask for your consent before using any cookies that are not strictly necessary (essential) to provide our website, products, and services.
How We Use Your Personal Data
We use the information we collect to improve our products and to provide our services. For us to do so (and to help make it feasible for us to do so), it is essential that we can collect and use the information as described in this policy. This means that our data collection is largely necessary for fulfilling the relationship we have with you, and, where that is not the case, we have either your consent, or a legitimate interest in using the information. Described below are ways in which we use your information:
- We use customer contact information to send you information about our company, products, and services. You always have the choice to opt out of any future mailings by contacting us.
- We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, as well as information about the timing and frequency of your service use. We only use this usage data for the purpose of identifying and resolving technical issues.
- We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purpose of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases, and communicating with you.
- We may process information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, relationship status, birthday, interests and hobbies, educational details, and employment details. The profile data may be processed for the purpose of enabling your use of our website and services.
- We may process your personal data that is provided during the use of our products or services (“service data”). The service data may be processed for the purpose of operating our website, maintaining back-ups of our databases, resolving issues, and communicating with you.
- We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purpose of enabling such publication and administering our website and services.
- We may process information contained in any inquiry you submit to us regarding products and/or services (“inquiry data”). The inquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you.
- We may process information relating to our customer relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. Customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers.
- We may process information relating to transactions, including purchases of products and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased products and services and keeping proper records of those transactions.
- We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purpose of sending you relevant notifications and/or newsletters.
- We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.
- We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, protecting our business, or obtaining professional advice.
- We may process any of your personal data to provide you with personalized content, or services as well as promotional content and services offered by us (if you have not opted out of such communications).
- We may process any of your personal data for purposes related to our internal operations, including troubleshooting, data analysis, testing, research, and product and service improvement.
- We may process any of your personal data for other purposes that you separately authorize as you interact with us.
In addition to the specific purposes for which we may process your personal data set out in this policy, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure, in order to protect or assert our legal rights, your legal rights and/or the legal rights of others.
How We Share Information
We may disclose your personal data to any member of our group of companies (this means our parent company, subsidiaries or affiliates) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.
We only disclose your personal information to third parties as follows:
- We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
- Financial transactions relating to our website, products and services may be handled by our payment services providers, such as Authorize.net. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
- We use affiliated and unaffiliated service providers all over the world (including web servers, cloud storage systems, CRM providers, email services, content support teams, and others) to help us deliver our services and run our business subject to strict confidentiality agreements. These companies are authorized to use your personal data only as necessary to provide these services to us.
- We may disclose data if we believe in good faith such disclosure is necessary (a) to comply with relevant laws or to respond to subpoenas or warrants or legal process served on us (though we reserve the right to take action on behalf of our users to defend their right to anonymity when we believe there is a legitimate basis to do so); (b) to enforce our Synergex Terms of Use and Privacy Policy; (c) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; (d) as we otherwise deem is necessary and permitted by applicable laws to protect and defend the rights or property of us, the users of our products or services, or third parties; or (e) as permitted under applicable laws to meet national security and similar requirements.
- We may share personal data with your consent.
In the event of a reorganization or sale of our company or assets, your data may be transferred, subject to the acquirer and its affiliates accepting the commitments made in this policy and compliance with applicable law.
Cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. We use two types of cookies on our website: “session cookies” and “persistent cookies.” Session cookies are temporary cookies that remain on your device until you leave the website. A persistent cookie remains on your device until you manually delete it (how long the cookie remains will depend on the duration or “lifetime” of the specific cookie and your browser settings). Cookies do not typically contain any information that personally identifies a user. However, personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies can be grouped into four categories:
- Essential / Strictly Necessary: essential for a website to function properly.
- Preference / Functionality: helps personalize your experience.
- Performance / Analytics: collects anonymous data on how users interact with a website.
- Marketing / Targeting: tracks users across websites to build a profile for personalized advertisements.
Most cookies that Synergex uses are related to either authentication or security and fall into the essential category. We will obtain consent from you for any cookies outside the essential category before allowing them to be placed on your machine.
Cookies Used By Our Service Providers
Some of our service providers use cookies to provide their services. Unless these services are necessary for our systems to function, we will notify you about and obtain consent for these cookies prior to them being placed on your machine.
Opting Out of Cookies
We do not provide a means to opt out of essential cookies because they are strictly necessary for our websites to function, and therefore for us to provide our services. We will request consent for non-essential cookies on a per-use basis.
You can disable placement of cookies by setting your browser to decline cookies, though this may worsen your user experience. Additionally, you can control, manage and/or delete cookies anytime via your browser settings.
Security Safeguards
We employ physical, electronic, and managerial measures to safeguard the information we collect online. However, no company can fully eliminate security risks, so we cannot make guarantees about any part of our products or services. You are responsible for keeping your username and any applicable passwords safe. Do not share passwords with anyone else. Synergex assumes no responsibility for the privacy of sites linked to or from the aforementioned websites and subdomains.
How Long We Keep Your Personal Information
We keep your personal information only so long as we need it to provide our products and services to you and fulfill the purposes described in this policy. This is also the case for anyone that we share your personal information with and who carries out services on our behalf. Retention periods can vary significantly based on the type of information and how it is used. Our retention periods are based on criteria that include legally mandated retention periods, pending or potential litigation, our intellectual property or ownership rights, contract requirements, operational directives or needs, and historical archiving. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, resolve disputes and enforce our agreements, we will either remove it from our systems or depersonalize it so that we cannot identify you.
Your Rights
EU Residents
Your principal rights under the EU General Data Protection Regulation (“GDPR”) if you are an EU-resident user who is a natural person are set forth below. Rights under other data protection laws may vary. Rights under the GDPR are as follows:
- the right to be informed;
- the right to access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to complain to a supervisory authority; and
- the right to withdraw consent.
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned, how we use your data, and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary for compliance with a legal obligation, or for the establishment, exercise or defense of legal claims.
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances include where you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defense of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of your personal data on grounds relating to your particular situation. We may continue to process your personal data if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.
To the extent that the legal basis for our processing of your personal data is:
- (a) consent; or
- (b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. If you are an EU resident, you may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
California Residents
Your principal rights under the California Consumer Privacy Act (“CCPA”) and the California Privacy Rights Act (“CPRA”) if you are a California-resident user who is a natural person are set forth below. Rights under other data protection laws may vary. Rights under CCPA / CPRA are as follows:
- the right to know and access;
- the right to delete;
- the right to opt-out of sale or sharing;
- the right to correct inaccurate personal information; and
- the right to limit use and disclosure of sensitive personal information.
Under CCPA / CPRA, California-based users have the right to ask businesses about the pieces of personal information they have collected related to them, where that information came from, how the business uses that information, the types of third parties the business discloses information to, and the types of information disclosed to those third parties. They also have the right to correct or delete their information, opt out of the sale or sharing of their information, and to limit the use and disclosure of sensitive personal information. Under CCPA/ CPRA, sharing is defined as disclosing a consumer’s personal information to a third party for the purpose of cross-context behavioral advertising.
Synergex does not:
- Collect sensitive personal information. If sensitive personal information is given in error, it will be removed from Synergex system(s) promptly once the error is identified.
- Sell personal information for monetary consideration.
- Share personal information with third parties other than service providers under strict confidentiality agreements (which does not classify as sharing under CCPA / CPRA), or without express consent for each instance of sharing.
- Target their services at users considered minors in the state of California.
Because Synergex does not collect sensitive personal information or share personal information without consent for each potential instance of sharing, Synergex does not provide explicit mechanisms through its websites to prevent selling / sharing of personal data or to limit the use of sensitive personal information. However, if any of the above were to change, Synergex would provide a means to limit such things in accordance with CCPA / CCPRA.
If you have any questions or concerns regarding the above, you may contact us via the method(s) below. Requests related to any of the above rights will be responded to within 45 days, with the possibility of extending another 45 days with written notice of that extension.
CCPA / CPRA Notice-at-Collection
Below is a table listing the data that Synergex collects. Information you voluntarily provide to us, such as in free-form fields, may contain other categories of personal information not described below.
| Personal information we collect | CCPA categories | Categories of third parties to whom we disclose for a business purpose | Third parties to whom we “sell” or “share” |
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Exercise Your Rights
You may exercise any of your rights in relation to your personal data by using the contact channels provided below. We will never discriminate against you for exercising any of your rights.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws, which may include a verification process to determine your identity and the rights that you are entitled to.
Notwithstanding the foregoing, we reserve the right to keep any information in our archives that we deem necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Choice/Opt-Out
If you wish to opt out of any or all communications, data processing, etc. please contact us via the channels provided below. Additionally, if you wish to stop receiving emails from our Resource Center, you can update your email preferences in the Settings section of your account.
Updates to Our Privacy Policy
We may revise this policy from time to time by posting an updated version on the website. You should review this page occasionally to stay informed of any changes. This version of the policy will be effective for you as described at the beginning of the policy. Further revisions of this policy will become effective as follows: The revised policy will be effective immediately for unregistered users and users registering accounts or otherwise acknowledging the policy on or after the revision date. For other users who registered accounts before the revision date, it will also become effective immediately. However, they can object to the new policy within thirty (30) days after the revision date. If we make a change that we believe materially reduces your rights or increases your responsibilities, we will notify you by email (sent to the email address specified in your account) or by means of a notice on this website prior to the change becoming effective. We may provide notice of changes in other circumstances as well. Your continued use of the website is subject to the most current effective version of this policy.
How to Contact Us
If you have any questions about this privacy statement, the practices of our sites, or your dealings with them, you can contact us at the following address, or by using the contact form below:
Website Administrator
Synergex International Corporation
2355 Gold Meadow Way
Gold River, California 95670
Email: synergy@synergex.com
Toll-free (US & Canada): +1.800.366.3472
Contact Us Today
Copyright © 2026 Synergex International Corporation, 2355 Gold Meadow Way, Gold River, CA, U.S.A. All rights reserved. Synergy is a trademark of Synergex International Corporation. Other companies and products mentioned herein are the trademarks or registered trademarks of their respective companies.