Licensing Synergy/DE products on a system without internet access

If the machine you are installing on does not have an internet connection, you must install and update product keys manually. You will receive product keys in a Synergy key file (.skf) and then install them using the Synergy Configuration Program (Windows only) or by running lmu from the command line. You can obtain product keys online from the Synergex website or by sending Synergex the necessary information by mail, email, or fax.

When you place your order, be sure to tell your Synergex customer service representative that the system will not have internet access.

Obtaining product keys from the Synergex website

We recommend that you use the Licenses area of the Synergex Resource Center to obtain product keys. To do so, your Resource Center login must have license admin access. For more information about Resource Center access, contact Synergex Customer Service.

This procedure assumes you have ordered a license and installed Synegy/DE.

1. Gather the registration information (licensee name and registration string) for the machine in one of the following ways:
2. On a machine with internet access, go to the Licenses area of the Synergex Resource Center:
3. Log in and click the Manage Licenses button to display a list of your company’s licenses.
4. Use search or sort to locate the license on the list. You can change the Show drop-down to New Licenses to limit the list to only those licenses for which keys have not yet been generated.
5. When you find the license, click on the license number to select it, and then follow the instructions on screen to enter the registration string and generate keys.
Tip

If you need to change the licensee name, we strongly recommend that you do it now, before generating keys. The licensee name entered on the machine during installation must match the one you see in the Licenses area of the Synergex Resource Center (which is the licensee name given to Synergex when products were ordered). You can easily change either (or both) of them before generating keys. On the website, change the licensee name on the Edit page; to change the name on the machine, see Changing the licensee name.

6. When prompted, download the Synergy key file (.skf file) or select to have it sent to you as an email attachment. Save the key file; you’ll use it to install the keys. (See Installing product keys.)

Other ways to obtain product keys (Windows)

If you can’t use the Licenses area of the Synergex Resource Center to get your product keys, you can mail, email, or fax the necessary information to Synergex; a .skf file will be emailed to you.

This procedure prints your registration information or saves it to a file so that you can send it to Synergex.

1. Start the Synergy Configuration Program.
2. On the Licensing tab, click the Print Registration Information button and complete the fields in the Registration Information dialog box:

Company name

Enter the name of your company.

Contact name

Enter the name of the person at your company to contact about licensing issues.

Phone number

Enter the phone number of the contact person.

E-mail address

Enter the email address that you want the keys sent to. You will receive a Synergy key file (.skf file) as an email attachment.

Installation type

Select New if this is the first time Synergy/DE will be installed for this licensee. Select Upgrade if you are upgrading from a previous version of Synergy/DE. Select Re-install if you are reinstalling the same version of Synergy/DE for this licensee.

Synergy/DE version

Select the version of Synergy/DE for which you are requesting keys. If you select Other, explain in the Comments field.

Comments

Enter any comments you have regarding this request. If you selected Other for “Synergy/DE version,” explain here.

3. Click the Print button, or click the Save to File button to save the information as a text file.
4. Send the form to Synergex by email, postal mail, or fax. Your product keys will be emailed to you in a Synergy key file (.skf file). See Installing product keys.

Installing product keys

1. (UNIX only) If you have not already done so, set your PATH environment variable on the command line or in the .profile file to include the License Manager directory. For example,
PATH=/usr/synergyde/lm:$PATH ;export PATH

And then verify that the system date and time are correct and that no Synergy applications are running.

2. Copy the .skf file to the machine.
3. At a command prompt, run lmu with the -f option. Specify the path and filename of the Synergy key file. For example,
lmu –fMyKeys.skf

The contents of the .skf file replace any keys already installed on the system for the same producer code. See the lmu Error Messages table for a list of possible errors and lmu utility for more information about lmu command line options.

1. Copy the .skf file to the machine.
2. Start the Synergy Configuration Program.
3. On the Licensing tab, click the Execute Key File button.
4. Type the path and filename of the .skf file in the Key file field or click the Browse button and select the file.
5. Click the Execute button to install the keys. The contents of the .skf file replace any keys already installed on the system for the same producer code. See the lmu Error Messages table for a list of possible errors.