Contacting Synergy/DE Developer Support

If you can’t find the information you need in the Synergy/DE documentation, you can reach Synergy/DE Developer Support at the following numbers:

800.366.3472 (in the U.S. and Canada)

916.635.7300 (in all other locations)

You can also contact Synergy/DE Developer Support through email or by opening a support case online.

To learn about your Developer Support options, contact your Synergex account manager at one of the above phone numbers.

Before you contact Support, make sure you have the following information:

Reporting Synergy .NET issues

If you are having any of the problems below, send us the complete set of source files to re-create the issue:

For Visual Studio issues, zip the entire project.

You won’t get a traceback for untrapped errors, as you do with traditional Synergy. Instead, you’ll get the Windows Dr. Watson box. Click Debug to go into the debugger. If the program was not built with debug information, and you instead click Cancel, you’ll get a traceback.

The PDB files for the Synergy .NET runtime libraries have information on Synergy .NET runtime line numbers that appear in tracebacks. These files are located in the Common Files\Synergex\CLR40 directories under Program Files and Program Files (x86).