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Frequently Asked Questions


Q. Which licenses should I update to REV11 licensing?
A. If a license meets all three of the following criteria, you’ll need to update it to REV11 licensing before the license’s renewal date in 2021:
  • It’s on Windows or Unix AND
  • It’s using a Synergy/DE version between 9.3.1 and 10.3.3 AND
  • It’s a subscription license
We also recommend that you update traditional (non-subscription) licenses to REV11 licensing (9.3.1 – 10.3.3, Windows and Unix).
Q. Will I still be able to get product keys for my Synergy/DE 9.1.5 (or lower version) systems?
A. Yes, Synergex will still provide “pre-REV11” keys for lower Synergy/DE versions.
Q. Do I need to update my OpenVMS systems to REV11 licensing?
A. No.
Q. When should I update my licenses to REV11 licensing?
A. We recommend you update each license to REV11 licensing before the license’s renewal month so that your product keys can be automatically updated when Synergex processes your renewal. So for example, if you have a license that renews in June, we recommend you update it before the end of May.
Q. Do I have to update all my production subscription licenses before January 1st?
A. No, you don’t have to update a license to REV11 licensing until the license renews. For example, if a license renews in August, you’ll need to update it to REV11 licensing before the end of August. We recommend you update it before the end of July so your product keys are automatically updated in August.)
Q. Will updating to REV11 licensing put my application at increased risk for loss of service? I.e., could a problem with the Synergy License Web Service cause my application to stop working?
A. No. Your license server only connects to the Synergy License Web Service periodically to check for new keys (typically once/week). Once you have REV11 licensing set up and product keys installed, an issue with the Web Service would not cause your application to stop working. If there is an issue and your license server can’t connect to the Web Service when it’s time to poll, you and Synergex will be notified via emails and logs. The keys installed on your license server will not be affected, and your application will continue to run normally.
Q. What should I do before I update to REV11 licensing?
  1. Check the OS requirements for your system. The licensing upgrade package is available on platforms supported by the current version of Synergy/DE.
  2. Run the lmcheck utility to test your system’s connectivity with the Synergy License Web Service and verify your license in Synergex’s database. You can download lmcheck from the downloads area in the Synergex Resource Center.
  3. Read and follow the “Before you install…” instructions for using the REV11 licensing upgrade package on Windows or Unix.
  4. If your applications use the SERIAL routine (which returns the registration string), you’ll need to make some changes to accommodate the longer string used by REV11 licensing. First, do a case-insensitive search of your source code for “serial”, and look for instances of “xcall SERIAL” (in case there are tabs, spaces, or returns between the words). Then refer to Synergy KB #2467 for details on what to do.
  5. If you use Licensing Toolkit, see the question below.
Q. How does REV11 licensing affect applications that use Synergy/DE Licensing Toolkit?
A. If you use Licensing Toolkit (which enables you to build Synergy License Manager license enforcement into your applications), before you update to REV11 licensing, you’ll need to:
– Get the latest v11 Synergy/DE Licensing Toolkit from Customer Service.
– Use this version’s License Key Generator (lmk.exe) to generate keys. It can create REV11 and pre-REV11 product keys, depending on which registration string is passed to it.
– If your code uses the LM_INFO routine, or if you’ve written any code that uses the registration key or product key, update your code to handle the larger sizes of these fields.
– If you generate keys individually to the screen, or if you generate keys to multiple .skf files for a single machine, or if you concatenate .skf files, change your process to instead generate all keys for the system to a single .skf file.
– If you’re using a version 11 License Key Generator prior to 11.1.1d, and you use a producer file, remove the producer files from your client and server machines.
Q. Will we be able to manage our Synergy/DE licenses in the Licenses area of the Synergex Resource Center?
A. Yes, we encourage you to use the Licenses site to manage your licenses. You can view details for all the licenses for your company, including the license number, licensee name, OS, registration string, products, and polling data. You can also generate install codes when installing REV11 licensing on new systems. Note that you cannot generate product keys for licenses that use REV11 licensing as those keys are automatically downloaded from the Synergy License Web Server. We recommend that you have one or more Site Admins (employees with permissions) who are familiar with this site. Contact Synergex Customer Service to add Site Admins. Also note that your Site Admins can control who from your company can access your product licenses on the site.
Q. How can I test the connection between my license server and the Synergy License Web Service before I install REV11 licensing?
A. Use the LMCHECK utility, available from the Downloads area of the Synergex Resource Center. It will test connectivity and then, if the connectivity check is a success, check for a valid license in the Synergex database.
Q. How can I get access to the Synergex Resource Center or to a specific section of the Resource Center (e.g., Downloads or Licenses)?
A. Go to the Synergex Resource Center, then click “Create Account” in the top right corner of the page. If you don’t have permission to access a specific page on the site, contact your company’s Resource Center Site Admin or Synergex Customer Service.
Q. I’m not upgrading my license to Synergy/DE version 11-why do I need to update to REV11 licensing?
A. REV11 licensing is not only for Synergy/DE version 11. It’s also for Synergy/DE versions 9.3.1 – 10.3.3. It’s important for licenses to move to the current licensing system. Synergex requires REV11 licensing with DevPartner (development) licenses and subscription licenses on Windows and Unix.

Back to REV11 Licensing Home

For more information, see our documentation for licensing Synergy/DE products and for using the licensing upgrade package on Windows and Unix.

Need help?

Contact Developer Support for product or technical questions or your Account Executive at or +1.916.635.7300 for other assistance.