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Class Policies

Payment

Payment may be made via company purchase order, check, or credit card. The payment or the company purchase order must be received by Synergex prior to course attendance. If payment is by check or purchase order, your seat is considered confirmed whether or not the payment or purchase order has been received, and the cancellation policy below applies.

Cancellations

If you cancel a class reservation: If you cancel a class fourteen (14) calendar days or more prior to the first day of class, you are entitled to a full refund on any enrollment fees paid for that class. If you cancel a class between seven (7) and fourteen (14) calendar days prior to the first day of class, you are entitled to a 50% refund on any enrollment fees paid for that class. If you cancel or reschedule a class less than seven (7) calendar days prior to the first day of class, no refund of enrollment fees will be granted. You may send a qualified replacement in your place at no charge.

If Synergex cancels a class: Synergex reserves the right to cancel, change, or reschedule classes at any time. Normally, Synergex will not cancel or reschedule a class less than fourteen (14) calendar days prior to the first day of class. In the event of a cancellation, any payment applied to the canceled class may be refunded or applied towards a rescheduled class of your choice. If you choose to reschedule, you will be offered priority enrollment for any other class we offer.

Why Synergex cancels: In order to provide the most productive training environment, we limit our class sizes. Most classes have a maximum of 12 students. To handle demand for our most popular classes, we will often add classes to our schedule as the year progresses. Occasionally, this leads to low attendance in a class. While we will often teach classes with as few as four attendees, we do reserve the right to cancel classes with low enrollment.

Waiting list: If a class is marked as full, you are welcome to enroll on a waiting list. Although cancellations are rare, we will contact you at the time a seat becomes available for the class. You will not be charged the tuition fee until your seat is confirmed. Please note that you may not simultaneously be on the waiting list for one session of a class and confirmed in a different session of the same class.

Dress Code

Business casual attire is the most appropriate for our classroom, so please dress comfortably.