August 21, 2003

SYNERGY/DE CUSTOMER CARECENTRIC LISTED AS ONE OF THE TOP 100 HEALTHCARE IT COMPANIES IN THE NATION

ATLANTA, Ga. and GOLD RIVER, Calif., Aug. 20, 2003 – CareCentric, Inc. (OTC Bulletin Board: CURA), a leading provider of management information systems to the home healthcare community, recently announced their inclusion in Healthcare Informatics’ annual list of top United States healthcare IT providers. Ranked by healthcare IT revenue, the financial information provided by these top 100 companies is considered a barometer for the direction of the industry and healthcare IT future.

To read the entire press release, visit the Synergex Web site.

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SUPPORT TECH TIP: NAVIGATING SYNERGY/DE ONLINE MANUALS WITH ADOBE ACROBAT READER 6
Question:
I upgraded to Reader 6, and now the cross-manual links in the Synergy/DE Online Manuals don't work properly. They go to the first page of the manual rather than to the specific destination. Is there anything I can do about this?

Answer:
Adobe has changed the way Acrobat Reader 6 (now referred to as Adobe Reader) handles these types of links. To make the links work properly, select Edit > Preferences > General and clear the "Open cross-document links in same window" checkbox. (Note that Synergy/DE 8.1.5, scheduled for release in October, will take care of this automatically.)

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SENDING AN ATTACHMENT TO SYNERGY/DE HELPDESK SUPPORT? MAKE SURE IT ARRIVES INTACT
When sending e-mail to the HelpDesk Support department, please send all attachments in a Zip file. With the increased use of anti-virus filters on e-mail servers, a large number of attachments do not get delivered. This is especially true for embedded OLE objects (for example, screen shots), which are very rarely delivered. Any questions? Just contact HelpDesk Support.

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WHERE IN THE WORLD IS SYNERGY/DE NOW?
Helping Britain’s “best value retailer” track purchases and more…

A division of Wal-Mart, ASDA/Wal-Mart (ASDA) was formed by a group of farmers from Yorkshire, England, and now boasts 259 stores and 19 warehouses across the United Kingdom. With 122,000 employees, the store chain sells everything from food and clothing to leisure and entertainment goods. For the last three years, ASDA has been voted a top 10 UK employer in the Sunday Times Top 100 Best Employers survey, and in 2002 they received the Nestlé Social Commitment Award for community involvement.

All of ASDA’s clothing imports are managed by the Elite Group (Elite), an independent group of companies specializing in the import and export of garments and other merchandise for some of the UK’s major retailers. Elite uses the Synergy/DE-based ForwardOffice application from Forward Computers Limited (FCL) for all of its back-office functions, including warehousing and distribution, importing, exporting, freight forwarding and order processing. Included in ForwardOffice’s 60+ software modules, the “ForwardVision” supply chain management tool utilizes Synergy/DE xfServerPlus and xfNetLink Java technology to enable online functionality such as up-to-the-minute order-tracking by Elite customers like ASDA.

With the help of the Synergy/DE XML parser, FCL recently added an XML-based, bi-directional data exchange solution to the ForwardVision tool. This solution enables the Elite Group to obtain purchase order details from ASDA's systems, validate and map the information to FCL's proprietary EDI format, and then send it to the ForwardVision database. ForwardOffice's "event management" module is then used to supplement each purchase order with shipment and customs clearance information before returning the data to ASDA at key points during the order lifecycle. As a result, ASDA's staff can use their own systems to monitor and report on shipping and customs clearing details at every phase of the order process.

Having received a very positive response to recent demonstrations, The Elite Group is now rolling out ForwardVision to a number of other key customers, and is using the powerful system to attract new business.

“The days of the traditional freight forwarding agent are long over,” states Ken Stewart, FCL’s e-Commerce director. “Our customers are finding their own clients more and more demanding, and the supply chain can be a very complex animal. Over the last five years in particular, there has been a major shift towards providing true logistics services. With this shift comes the requirement to provide tighter integration between systems—the focus of our ForwardVision product. We believe that ForwardVision will provide our customers with a vital competitive edge when competing for new contracts.”

For more information about ASDA, Elite, and Forward, visit their Web sites.

www.asda.com
www.elitegroup.co.uk
www.forward-comp.co.uk

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LOOKING FOR AN XML API CLASS? LOOK NO FURTHER
Join companies like Forward Computers who are using the Synergy XML API to simplify business-to-business transactions on the Web! Attend the upcoming Advanced Synergy/DE training class.

Through a combination of lecture and hands-on exercises, you will learn how to assemble XML documents to send to other applications and then parse the XML documents returned by these applications.

For a complete description of the topics covered in this class, please visit one of the links below.

Register today.

September 29-October 3, 2003 -- Gold River, CA

October 13-17, 2003 -- Nottingham, England

October 27-31, 2003 -- Pittsburgh, PA

November 10-14, 2003 -- Montreal, Quebec

"We have large vendors that provide third-party quoting and design software packages which have the capability of exporting XML documents for the quotes. We are now going to be able to import the XML files into our Synergy order entry system. This has the potential of saving us thousands of order entry hours per year and will eliminate order entry errors that may be occurring due to the redundant entry process. Having the XML parser available in the Synergy Language is exactly what we need to develop these enhancements in our Synergy application."

Don Piccirillo
Jackson Lumber and Millwork Company

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SYNERGEX HOLIDAY NOTIFICATION: LABOR DAY
Synergex will be closed on Monday, September 1 in observance of Labor Day. If you anticipate needing assistance on this day, please let us know.

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TRYING TO PROMOTE YOUR SYNERGY APPLICATIONS? HOPING TO REACH NEW PROSPECTS? SYNERGEX CAN HELP
Synerg-E-News is a great way to showcase your Synergy applications to over 1100 software professionals. Whether you have released a new product, implemented new functionality in your Synergy applications, or have an interesting story to tell about your applications or the people using them, let us know! Just send us the details (or we can set up a phone interview), and we’ll do the rest. Depending on the story, our in-house marketing team can draft a press release or a feature article and include it in Synerg-E-News upon your approval.

We can even help you broadcast your press release to the media and reach new prospects in your marketplace. Just send us a list of the publications your customers and prospects are reading, and we’ll try to get your story published.

To set up an interview, send us an e-mail message.

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